Walmart Vision & Glasses

Reviews

• Jodi-Ann Reid

  Apr, 23 2018
  ★ ☆ ☆ ☆ ☆
  Extreme incompetence does not even begin to describe this location. I got my eyes tested for contact lenses and glasses. For some reason, on my contacts lens prescription, the doctor did not distinguish which was the right eye and which was for the left eye. When I called on 1/27/2015 at 12:49 p.m. to clarify, I was told that they could not find a record of my visit. I spoke to an older man who was extremely rude. He proceeded to tell me that I was not reading the prescription properly. I have been wearing contact lenses for fifteen years so I am well aware of how to read the prescription properly. He then told me would transfer my call then hung up. When I called back, he somehow learned how to use a computer and found me in the system. He then began to read off the prescription for my GLASSES. He mistakenly read my prescription as "-4.50 -75x105". When I told him that the information he was giving me did not match what was on the prescription, he got even ruder. I am appalled that a person with no idea how to treat customers is the one who is in charge of answering the phone.

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